Rooftop unit down? We’re there the same day.
Deep Creek Mechanical keeps restaurants, small offices and shops in Chesapeake cool and running: rooftop units, split systems, kitchen make-up air and exhaust fans. Six techs, four stocked vans and a real person on the phone around the clock.
Agreement customers: 2-hour response, no overtime fee at night.
- Rating
- 4.9 from 186 Google reviews
- License
- VA Class A #2705148392, HVA
- In business
- Since 2012, locally owned
- Service area
- Chesapeake, Norfolk, Va. Beach, Suffolk
Repairs and kitchen air, priced up front
Every job starts with a flat service call. Once we know what’s wrong you get a written price before we touch a part. These are our real ranges for 2026.
| Service | Price |
|---|---|
| Service call, weekdays 7 a.m. to 5 p.m.Includes the first 30 minutes of diagnosis | $149 |
| Night, weekend or holiday call | $249 |
| Capacitor or contactor replaced | $185–$320 |
| Condenser fan motor | $420–$780 |
| Refrigerant leak found and repaired | $380–$1,400 |
| Compressor, 3 to 10 ton unit | $2,800–$6,500 |
| Service | Price |
|---|---|
| Make-up air unit serviceFilters, belts, burner check, airflow | from $295 |
| Exhaust fan belt and bearings | $210–$460 |
| Hood exhaust fan motor | $650–$1,350 |
| Economizer repair | $340–$980 |
| Thermostat or controls upgrade | $260–$720 |
| New 5-ton rooftop unit, installedCrane, curb adapter and permit included | $11,800–$15,500 |
What is the unit doing?
Pick the closest match. You’ll see how fast it needs us, the usual cause and what it tends to cost, plus one thing you can safely try first.
- Usual cause
- A failed capacitor or contactor, a dirty condenser coil, or the unit is low on refrigerant from a slow leak.
- Typical cost
- $185 to $780 plus the $149 service call
- Before we arrive
- Check the thermostat is on Cool and the filter isn’t packed. Don’t keep resetting the breaker; it can hurt the compressor.
A real no-cool call, start to finish
A Thursday in August at a sandwich shop in Western Branch. This is about how most of our same-day calls go.
We answer
Tasha in our office picks up, not a call center. She asks what the unit is doing and how hot it is inside.
Tech assigned
You get a text with the tech’s name, photo and arrival window. Usually under two hours.
On the roof
Power checked, gauges on, coil and motors looked at. You hear what’s wrong in plain words.
Fixed or priced
Most repairs are done from the van. Bigger parts get a written price and the earliest date.
Report
A one-page report with photos and readings, so the next tech knows the history.
3 h 10 min
Average time from your first call to cold air on no-cool calls in 2025, across 1,140 service calls. Agreement customers averaged 2 h 25 min.
Maintenance agreements
Priced per unit, billed monthly, cancel with 30 days’ notice. Most of our customers are on one, and that’s why we can get to them first.
| Included | Standard$45per unit / month | Kitchen$69per unit / month |
|---|---|---|
| Planned visits a year | 2 | 4 |
| Filters supplied and changed | Yes | Yes |
| Coil rinse, drain line cleared | Yes | Yes |
| Belts replaced as needed | Billed | Included |
| Make-up air and exhaust fan service | No | Yes |
| Response time on a breakdown | 2 hours | 2 hours |
| Night and weekend fee | Waived | Waived |
| Repair discount | 15% | 15% |
Example: a café with two rooftop units on the Standard plan pays $90 a month.
From the people who call us
4.9 average from 186 Google reviews. Three recent ones, shared with permission.
“Our kitchen hit 96 degrees on a Friday in July. Marcus had a tech on the roof by 1:30 and the line was cool again before the dinner rush. We signed the kitchen agreement that same week.”
“Two units on our store kept short-cycling. They found a bad economizer actuator, sent photos, and the bill matched the quote to the dollar.”
“We’re a dental office, so we can’t close for a hot room. They come at 7 a.m. before patients and leave the ceiling tiles cleaner than they found them.”
Marcus Bell started this with one van in 2012
I spent fourteen years with a big mechanical contractor in Norfolk, mostly on restaurant and retail accounts. The work was good. The wait times weren’t. Owners would sit three days for a capacitor.
So I opened Deep Creek Mechanical with one van and a promise: a small business with a dead unit gets a tech the same day. Today we’re six techs and four vans, and that’s still the job.
- VA Class A Contractor #2705148392, HVAC specialty
- EPA 608 Universal on every technician
- $2 million general liability, certificates on request
- Stocked vans: motors, capacitors, belts, filters for the units we see most
Close enough to make same day real
We only take customers we can reach fast. If you’re outside these rings, call anyway and we’ll tell you honestly.
| Under 20 min | Greenbrier, Great Bridge, Deep Creek, Western Branch, Indian River |
|---|---|
| 20 to 35 min | Norfolk, Portsmouth, Virginia Beach (Kempsville, Lynnhaven), Hickory |
| 35 to 45 min | Suffolk, Harbour View, Moyock NC on agreement |
Questions owners ask us
Do you work on any brand of rooftop unit?
Yes. Carrier, Trane, Lennox, York, Rheem and most others. We carry common parts for the brands we see most around Chesapeake, and can get the rest from Norfolk supply houses the same day.
How fast can you actually get here?
Agreement customers get a tech within 2 hours. Everyone else is usually same day if you call before 2 p.m. We’ll give you an honest window on the phone.
Do you charge more at night and on weekends?
The service call is $249 instead of $149. Parts and labor rates stay the same. On a maintenance agreement the night and weekend fee is waived.
Can you work before we open or after we close?
Yes. Most planned maintenance for restaurants and dental offices happens at 6 or 7 a.m. Bigger replacements are often done on a Sunday or Monday when you’re closed.
Do you service walk-in coolers and ice machines?
We focus on heating, cooling, make-up air and exhaust. For walk-ins and ice machines we send you to a refrigeration shop we trust in Chesapeake, and we’ll coordinate if both are on the roof.
When does it make sense to replace a rooftop unit?
Usually when it’s 15+ years old and needs a compressor or heat exchanger. We’ll show you both numbers side by side and won’t push a replacement that doesn’t pay off.