Washer down? Call by 2 pm, fixed tomorrow.
Next-day repair for washers, dryers, refrigerators and dishwashers across New Castle County. The van carries over 300 common parts, so most jobs are done on the first visit.
4.8 from 231 Google reviews · $79 service call, waived with repair
Flat prices for the fixes we do every week
Parts, labor and the $79 service call included. If your machine needs something not on this list, you get the exact price before we start.
Washer
- Drain pump$189
- Door lock or latch$169
- Motor coupler or belt$149
- Suspension and shocks$229
Dryer
- Thermal fuse$129
- Heating element$189
- Drum rollers and belt$199
- Gas igniter$179
Refrigerator
- Evaporator fan motor$199
- Defrost heater or sensor$239
- Ice maker$259
- Start relay$159
Dishwasher
- Drain pump$199
- Door gasket$149
- Inlet valve$179
- Control board$289
From your call to a working machine
You call or book online
Tell Grace the brand, the model number from the door sticker, and what it is doing.
You get a 2-hour window
A text confirms tomorrow's window. Saturday mornings are open too.
Daniel finds the fault
He tests the part, shows you what failed and gives you the price from our list.
Fixed with parts from the van
About 8 in 10 jobs end here. If a part has to be ordered, it arrives in 2 to 3 days and the return visit is free.
Why it is usually one visit
The van is set up like a small parts counter. We restock it every evening from what was used that day.
- 300+
- parts on board for Whirlpool, GE, LG, Samsung, Maytag and Frigidaire
- 8 in 10
- repairs finished on the first visit
- 2 to 3 days
- for special-order parts, with a free return trip
What is it doing?
Pick the machine and the symptom. You will see the most likely cause, what the fix usually costs and one thing worth checking before you call.
Most likely cause
Clogged or failed drain pump
Typical fix
$189
First visit?
Usually, yes
Check this first
Clean the coin trap behind the small door at the bottom front. Socks and hair ties cause half of these calls.
Book this repairCustomer reviews
Called Monday at noon with a washer full of water and a toddler's worth of laundry. Daniel was at the door Tuesday at 8:30, had a new pump in by 9:15, and charged exactly the price on the website.
Our dryer ran but no heat. Thermal fuse, $129, done in 30 minutes. He also showed us the lint packed in the vent line.
Honest guy. Told us the 16-year-old fridge was not worth a compressor and pointed us to what to look for in a new one.
4.8 average from 231 reviews on Google
Daniel and Grace Mensah
Daniel spent eleven years as a field tech for a national warranty company, driving from Wilmington to Dover and back. In 2015 he and Grace started First State so he could stay closer to home and spend more time on each job.
Grace runs the phone, the schedule and the parts orders from the office in Newark. Daniel does the repairs. You will talk to one of the two of them every time.
What Daniel brings to your house
- Shoe covers and a drop mat for the floor
- Wet vac for washers and dishwashers full of water
- Meter, manometer for gas dryers, and a tablet with service manuals
- A written invoice with the part number and the 1-year parts warranty
Next-day towns
Call by 2 pm on a weekday and we are there the next day in these towns. Farther out, we run on set days of the week.
| Town | Next-day | Fee |
|---|---|---|
| Newark and Christiana | Mon to Sat | None |
| Bear and Glasgow | Mon to Sat | None |
| Pike Creek and Hockessin | Mon to Fri | None |
| New Castle and Wilmington | Mon to Fri | $20 |
| Middletown and Odessa | Tue and Thu | $30 |
| Elkton, MD | Wed and Sat | $30 |
Book a next-day visit
Send the details and Grace will text you a window for tomorrow. In a hurry? Calling is faster.
(302) 555-0162- Office
- 412 Ogletown Rd, Suite 3
Newark, DE 19711 - Phone hours
- Mon to Fri 7:30 am to 6:00 pm
Sat 8:00 am to 12:00 pm
Good to know
What does the $79 service call cover?
The trip and the diagnosis. If you go ahead with the repair, it is included in the flat price. If you do not, the $79 is all you pay.
Is next-day really guaranteed?
For the next-day towns, if you call by 2 pm on a weekday. On rare busy weeks we tell you on the phone, before you book, if it will be two days.
Do you fix stacked and compact laundry units?
Yes, including GE and Whirlpool stacked units and most 24-inch compact washers and dryers.
What warranty do I get?
One year on parts we install and 90 days on labor. Keep the invoice; the part number is on it.
My washer is full of water. What do I do now?
Turn it off and unplug it. Do not force the door. We bring a wet vac and drain it before we start.
Do you work on commercial or coin-op machines?
No. We stick to household appliances so the van has the right parts for them.