Refund Policy

Free plan

The Free plan costs nothing, so there is nothing to refund.

Pro plan ($9 a month)

You can cancel any time from your dashboard or by emailing us, and you won’t be charged again. Your Pro features stay on until the end of the month you’ve paid for. We don’t refund part of a month you’ve used. If you were charged for a new month and meant to cancel, email us within 7 days of the charge and we’ll refund that month.

Templates ($29 one time)

• Before we start: if you change your mind before we begin customizing your template, we refund you in full.
• After we deliver: once your customized template is set up, we’ll fix anything that doesn’t match what you asked for. If we can’t deliver the website we agreed on, we refund you in full.

Done for you ($299 one time)

You see a free preview of your website before you pay anything, so you only pay if you like it. After you pay, we finish and launch your website with you. If we don’t deliver what we agreed in the preview, we’ll keep working on it, and if we still can’t, we refund you in full.

What we can’t refund

• Domain names and other services you buy from other companies. Their own refund rules apply.
• Work you asked for beyond what was agreed, once it has been delivered.

How to ask for a refund

Email info@readysitehq.com from the address on your account with your business name, what you paid for and the date. We reply within two business days. Approved refunds go back to the original payment method, and banks usually take 5 to 10 business days to show them.

Questions

Not sure if something can be refunded? Just ask. See our terms of service or contact us.